— LEGAL
Privacy Policy
About this policy
New Leaf Carpentry (ABN 72813781018) is committed to protecting the privacy of individuals who interact with our business and website. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at newleafcarpentry.com.au or providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this policy.
If you have any questions about this policy or how we handle your personal information, please contact us at enquiriesnewleaf@gmail.com or by calling 0431 294 847.
What information we collect
We may collect the following types of personal information:
Your name, email address, phone number and suburb when you submit an enquiry via our contact form
Details of your project, including the type of service required and a description of the work
Your preferred contact time and any other information you voluntarily provide in correspondence with us
Technical information collected automatically when you visit our website, including your IP address, browser type, device type and pages visited
Information provided when you contact us directly by phone or email
We only collect personal information that is necessary for the purposes described in this policy. We do not collect sensitive information such as health information, financial details or government identifiers unless specifically required and with your consent.
How we use your information
We use the personal information we collect for the following purposes:
To respond to your enquiries and provide quotations for our services
To schedule and conduct on-site consultations and carry out carpentry, fencing and window replacement work
To communicate with you about your project, including updates and follow-up after completion
To improve our website and the services we offer
To comply with our legal obligations
We will not use your personal information for any purpose that is unrelated to the services we provide without your consent.
How we store your information
Personal information collected through our website contact form is stored securely via Squarespace, our website platform provider. Squarespace maintains industry-standard security measures to protect data stored on their platform.
Information provided directly to Kent by phone or email may be stored in email correspondence and basic business records. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
We retain personal information for as long as it is needed for the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
Sharing your information
We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:
With service providers who assist us in operating our website and business, including Squarespace as our website platform, where they are bound by confidentiality obligations
Where required by law, regulation or a court order
Where you have given us permission to do so
Any third parties with whom we share information are required to handle it in accordance with applicable privacy laws and our instructions.
Cookies and website analytics
Our website uses cookies and similar tracking technologies to improve your experience and help us understand how the site is used. Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
Essential cookies that are necessary for the website to function correctly
Analytics cookies that help us understand visitor behaviour and improve our website, including through Google Analytics
Functional cookies that remember your preferences
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about how Google Analytics uses data, visit policies.google.com/privacy.
Your rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you
Request that we correct personal information that is inaccurate, incomplete or out of date
Request that we delete personal information we hold about you, subject to any legal obligations we may have to retain it
Make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us at enquiriesnewleaf@gmail.com or on 0431 294 847. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Third party websites
Our website may contain links to third party websites including Facebook and Hipages. These websites have their own privacy policies and we are not responsible for how they collect, use or manage your personal information. We encourage you to read the privacy policies of any third party websites you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.
Continued use of our website after any changes to this policy constitutes your acceptance of the updated policy.
Contact us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please get in touch:
Phone:0431 294 847
Business: New Leaf Carpentry, ABN 72813781018, Licence No. 313515C